Fine Lines Communications
   John Recht

Resumé for John Recht

Professional Experience
Professional Development
Education

CAREER SUMMARY
Operations and Customer Service Manager with expertise in program management for international and domestic freight movement. Visionary with strategic analytical skills. Practical, articulate, and creative with proven ability to solve difficult business problems. Consistently obtain high performance through leadership and cohesive team building. Uncommon planning, organization, and conceptual abilities. Adept at forging win-win relationships with customers and inspiring employees to build customer loyalty and provide 100% customer satisfaction.


PROFESSIONAL EXPERIENCE
2004-present
Fine Lines Communications, Inc., Chief Operating Officer
Structured development of business systems to accommodate incorporation and expansion of business providing peer review articles, white papers, and magazine articles on medical and scientific subjects. Oversaw growth of 50% in project billings during last six months of 2004.

1989-2003
Fed Ex, Portland, Oregon
Station Operations Manager 1996-2003
Managed workgroups of up to 38 employees performing administrative functions, customer service, warehousing, sorting, and package delivery, utilizing state-of-the-art equipment and information systems.
1. Achieved 10% increase in on-road productivity through planning and implementing route structure redesign for four separate work groups.
2. Exceeded company average consistently in annual survey of leadership and employee satisfaction, while demanding constant improvement in productivity to meet company goals.
3. Developed and implemented programs to heighten awareness and recognition for station safety performance for both accidents and injuries, leading to steadily higher performance year-over-year throughout tenure as Safety Manager.
4. Instituted new systems leading to growth in station outbound package volume by 20% while maintaining price differential in company's favor with one of largest customers.
5. Awarded highest honors, along with rest of station management team, in Western Region Service competition on five occasions. Won Pacific NW District Station of the Month on 20 occasions, and Pacific NW Station of the Year in fiscal year 2004.
6. Hired and trained 150 employees in variety of job categories while maintaining consistently high productivity in all service indices.
7. Improved employee scheduling options to produce 15% increase in package handling rates and reduce a.m. sort downtime.
8. Reviewed station administrative procedures and developed new systems designed to improve employee awareness of flex goals. Helped station make changes needed to meet stringent, performance-based audit standards.

Courier 1994-1996
Sorted, delivered, and picked up packages for international and domestic shipments, obtained sales leads from new customers, and solicited incremental package volume from existing customers.
1. Generated high productivity gains on a.m. sort by managing document sort process to consistent end time within five minutes of box sort end time.
2. Improved international shipment service and reliability by auditing all outbound international shipments and paperwork to reduce employee errors by more than 50%.

Senior Customer Service Agent 1989-1994
Assisted customers with international and domestic shipping needs both over the counter and via telephone. Resolved problems with shipments enroute and expedited missorted packages. Served as Domestic Heavyweight Reservation Center Coordinator for Portland, Seattle, and Spokane ramp locations. As Information Coordinator, provided training to Portland ramp personnel in new heavyweight freight handling procedures. Also served as local United Way Coordinator.

1987-1989
Flying Tigers, Portland, Oregon
Customer Service Representative
Booked over 3,000 international and domestic shipments and filed more than 1,300 sales leads. Solicited new customers and offered sales incentives for new shipments. Answered customer inquiries concerning rates, services and freight movement. Checked dangerous goods shipments for accuracy and safety. Accreditations included Transporting Dangerous Goods by Air and International Tariffs.


PROFESSIONAL DEVELOPMENT
Current, Regional Vice Chair, American Mensa Region 8
Current, Treasurer, Oregon Mensa
Past, Assistant Regional Vice Chair, American Mensa Region 8
Past, Arbitrator/Mediator, Oregon Mensa
Past, Local Secretary, Oregon Mensa
Past, Chair, Oregon Mensa Regional Gathering
Past, Program Chair, Oregon Mensa Regional Gathering
Past, Community Congress Committee Chair, Seattle, WA
Past, Financial Coordinator, Pence Campaign for Seattle City Council, Seattle, WA
Past, Board Member, President, and Land Use Committee Chair, Central Seattle Community Council Federation, Seattle, WA
Past, METRO Citizens Transit Advisory Committee, Seattle, WA


EDUCATION

Master of Public Administration, Seattle University, Seattle, WA
AB in Liberal Arts and Sciences Philosophy, University of Illinois at Chicago Circle, Chicago, IL
Mathematics Major, University of Chicago, Chicago, IL
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